Terms and Conditions

Here are our Terms and Conditions of business – straightforward information that makes sure you know where you stand.

A deposit will always be required to start treatment, a minimum of 50% for new dentures or 50% minimum on the treatment to be carried out. Stage payments may be required depending on the clinician’s treatment plan for you.

Remember all treatments are designed around what you would like to achieve and are personally designed for you and custom made for you. Because your treatment is a one off tailor made to you and sometimes some people decide not to go ahead with treatment once they have paid the deposit, we cannot return any deposits. For this reason we keep all laboratory work for 12 months so you can continue with your treatment within the next 12 months when it is convenient for you to do so. This must always be made in writing.

If you wish to cancel an appointment which has been specially reserved for you to see the clinician we require 24 hours notice. Failure to do this could result in a chargeable fee.

Please note that any adjustments needed within 3 months of the treatment will be free of charge. Any adjustments needed after the 3 month period there will be a small chargeable fee, if this does not incur laboratory fees.

Our promises & Expectations

Our promises to you

We will do everything we can to help you feel relaxed – we fully understand that not everyone loves having dental treatment.
We will always endeavour to see you on time. If we ever run late it is usually due to an emergency, so please bear with us.
We will explain all treatment procedures and options in advance and provide written explanations and estimates.
We will give you alternatives and recommend the best options, but will leave the final decision firmly with you.
We will ensure that you will always have access to advice and treatment in an emergency.
We will always do our very best for you.
We want to be able to provide the best service and will constantly strive to improve.
We aim to provide a polite and courteous service for our patients.

Our expectations

Please arrive on time for your appointments. If you do need to cancel, please give us at least 24 hours notice, so that we do not have to charge you for the time you have reserved with us.
Please turn up for your appointments, otherwise a fee will be charged for our lost time.
Please be polite and courteous to all members of our staff.
Please pay your fees when requested. We are pleased to accept cash, Switch, Visa and Mastercard.
Please inform us if you are happy or unhappy with any aspect of your visits. We always appreciate your feedback about your experience at our clinic.
Please recommend us to a member of your family, a friend or a colleague who you feel would benefit from and appreciate the services we offer.

Ready to talk?

If you require any further information about Direct Denture Care, simply Contact us today. Alternatively, you can discover more About us and the Denture Services we offer, or view our Case studies to find out how we have helped Denture Wearers just like you.

Contact Us

If you are searching for the best appearance and function from your Dentures, you should consider Denture Stabilisation with Dental Implants. Specialising in Dental Implants Winchester, Portsmouth and Southampton, Direct Denture Care helps more Denture Wearers across Hampshire benefit from the confidence that Denture Stabilisation can bring. <read more>

If you are looking for a Denture Clinic in Hampshire that provides an unparalleled level of personal care, look no further. Direct Denture Care offers a range of high quality and affordable Denture Services through our Denture Clinic Winchester and our Denture Clinic Hayling Island. <read more>

"My gums are very flat but I can eat anything with these dentures that Lee has made me. I keep nagging my wife to get herself some from Lee. Still more pork crackling for me lol."
Mr Dawson from Fareham

"I have never been able to wear dentures until I came to see you and you made me a Swiss set. You have achieved a miracle."
Reverend Halahan

"I am absolutely delighted with my new dentures. I can smile with complete confidence again... thanks to you."
Mrs A from Petersfield

"I can't believe it! I've had these dentures for a year with no soreness whatsoever. It's wonderful."
Mrs Williams from Waterlooville

"The treatment was worth every penny... and I'm a Scot!."
Mrs McB from Portsmouth

"Finally, I have new dentures that fit me like a glove. They are just so comfortable and eating has become a pleasure once more."
Ms P from Dorset

"I went to Lee Butler based on a recommendation from a friend in Winchester... I am glad I did - my new dentures are lifelike and comfortable."
Mrs M from Worthing

"Perfect. I've been a denture wearer for 20 years and these [new ones] are by far the best I've had."
Mr C from Guildford

"Hello lee, just to let you know how pleased I am you have helped me smile again, many thanks,you can go to the top of the class and give the pencils out, i may even get a louis jordan played for you on angel radio next sunday..march 26th around 9 oo pm so listen in cheers and thanks again"
Mrs P

"Dear Lee & Ed, Firstly thank you so very much for my new dentures which will completely transform my life goin forward. Having completely given up on dentist after many a bad experience it came to the point where I needed to find a solution as my teeth became loose and we're falling out, this coupled with being very very nervous led me on my search.I discovered Lee and his company on the Internet and thought their is the face of a man I can trust! Ask my wife I'm not right about much but this decision was probably the best and most spot on decision I have ever made.Firstly Lee is a gentleman and very caring person and secondly he is probably the best denture maker in Hampshire if not the country.His partner in crime Ed once again I found to be the best dentist I have ever received u treatment from and I have seen a few, Ed is a TOP MAN and wonderfully caring and competent Dentist. My absolute fear of Dentists has gone as I have fantastic new dentures and a winning smile the perfect Solution from a fantastic Team! Thanks a million to all the team especially Lee & Ed."
Mike Bunday

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